Leadership - Direction, Communication & Accountability (DCA)
M.B. Meek has implemented DCA principles and processes in hundreds of organizations. Our method involves several steps:
- Working with top leadership - M.B. Meek works to understand the Board of Directors, CEO, Owner's, or President's personal goals as well as their goals for the organization they lead. All efforts to establish direction and success within the organization is then tied to these goals.This creates an environment in which the staff can learn to run the organization in a way that fits with and supports the top leaders' desired role.
- Strategic Planning – M.B. Meek' proprietary GOST planning model aligns the organization from top to front line. By getting everyone at the top leadership level on the same page and aligning the entire organization focused on the same common goals will lead to success.
- Leadership Team Development - Working with the Leadership Team Development of cross-functional leaders to develop an effective decision making body - empowering these leaders to make decisions within their respective areas and be accountable to the Leadership Team.
- Action Teams - Working with the action teams that implement action identified by the Leadership Team. This insures that DCA is implemented throughout all levels of the organization.
- Breaking Barriers to Success - Identifying current conflicts that cause frustration and result in missed performance objectives and developing and implementing solutions to resolve these conflicts.
- Leadership Coaching - One-on-one leadership coaching to improve communication and leadership skills. M.B. Meek coaches top, middle, and lower-level leaders in real-world settings as actual meetings and issues unfold. This enables improved communication skills to permeate the organization.
M.B. Meek has developed a peer-to-peer learning environment for the "second-tier" or "up and coming" level of executive managers. Our roundtables bring these managers together periodically (monthly, bi-monthly, or quarterly tracks available) to address real world challenges in a facilitated discussion. Managers come from a variety of industries, and all have staff leadership roles. Discussions will focus on leadership techniques for managing people regardless of industry specifics. Senior Management should encourage second-tier managers to attend.
The roundtables offer a variety of benefits:
- develops stronger leadership so that you can focus on your role with less crisis management
- sends a strong signal of your commitment to developing your staff
- identifies potential successors that can advance in the organization and help you reach your professional and personal goals
- Action Teams - Working with the action teams that implement action identified by the Steering Committee. This insures that DCA is implemented throughout all levels of the organization.
....for the organization:
- grows stronger leadership
- M.B. Meek increases motivation among the staff as better leaders are developed throughout the organization
- decreases turnover as managers see personal development as important to theorganization and staff sees better managers
- improves the culture of teamwork throughout the organization
....and for the managers who attend:
- take advantage of a peer-to-peer environment away from office politics that fosters open sharing of issues and challenges
- will expand the pool of sources with whom you can develop ideas (note that second-tier managers are the level at which ideation should be richest within the organization)
- can discuss and resolve daily issues you face at work by presenting issues for the group to address
Developing and Refining the Un-Refusable Offer
Competition today demands that organizations tailor offers to specific market sectors in a way that makes it impossible to refuse to purchase. Some organizations may see this as elusive or even impossible. Others dig in and identify the critical problems their customers face and tailor their offer to make those problems go away.
There are three steps to developing the un-refusable offer:
- Know your customer - harnessing the knowledge your organization has about customer needs is critical to success. This may involve using technologies, such as sophisticated CRM systems, or simply designing internal communication processes that tap into more resources more effectively. M.B. Meek can help you design these processes that marry technologies with people to maximize how you tap your staff's customer knowledge
- Solve their problems - a scattered approach that simply lists your customers' problems and chooses what seem to be the large ones for you to address is less than perfect. A better approach is to construct a "current reality tree" that identifies the core causes of many of your customers' problems. This allows you to present a more meaningful and valuable resolution to your customer.
- Tailor your offer - the two steps may not point to an obvious resolution. But, your staff has the knowledge to construct creative offers that can present the best possible resolution. M.B. Meek' knowledge of Theory of Constraint thinking processes and our ability to facilitate team ideation can help you construct the Un-Refusable offer.